Cancellation and Refund Policy for ghartailor.com

  1. Cancellation Policy: a. Orders can be canceled within 24 hours of placement. Please contact our customer support team at support@ghartailor.com with your order number for cancellation requests. b. After 24 hours, cancellations may not be possible as the production process may have already begun. In such cases, please refer to our Return and Refund Policy.
  2. Refund Policy: a. Refund requests for eligible orders will be processed in accordance with the following conditions: i. Product Defect or Damage: If you receive a defective or damaged product, please notify us within 7 days of receiving the item. Provide clear photographs of the defect or damage for assessment. ii. Incorrect Product Shipped: If you receive the wrong product, contact us within 7 days of receiving the item. We will arrange for the correct product to be sent, or issue a refund if necessary. iii. Quality Issues: If you are dissatisfied with the quality of the received product, please contact us within 15 days of receiving the item. Provide details and, if applicable, supporting photographs for our assessment. b. Refunds will be issued to the original payment method used during the purchase. c. Refunds are processed within 5-7 business days after approval of the refund request. d. Shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.
  3. Return Process: a. Contact our customer support team at support@ghartailor.com to initiate the return process. Please provide your order number and a detailed explanation of the reason for the return. b. Once your return request is approved, you will receive instructions on how to return the item. c. Ensure the product is securely packaged for return shipping. d. Once we receive the returned item and verify its eligibility for a refund, the refund will be processed.
  4. Non-Refundable Items: a. Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged. b. Items returned without prior approval or outside the specified return window may not be eligible for a refund.
  5. Contact Information: For any questions or concerns regarding cancellations and refunds, please contact our customer support team at support@ghartailor.com.

Please carefully read and understand our Cancellation and Refund Policy before placing an order. By using our services, you acknowledge and agree to the terms outlined above. This policy is subject to change, and the latest version will be posted on our website.